📦 Order & Return Information
At Doproz, we aim to make your shopping experience smooth and transparent — from placing an order to handling returns. Here's everything you need to know:
🛒 Placing an Order
- Browse our collections and add items to your cart.
- Proceed to secure checkout and fill in your shipping details.
- Choose your preferred payment method and place your order.
- Once your order is confirmed, you will receive an email confirmation and invoice.
📧 Order Confirmation & Tracking
- As soon as your order is shipped, we’ll send you a tracking number via email.
- You can track your shipment in real-time using our courier partners.
- In case of any issues with order confirmation or tracking, contact us at info@doproz.com.
⏱️ Order Processing Time
- Orders are usually processed within 1–2 business days.
- During high-volume periods (sales, holidays), processing may take slightly longer.
🔁 Return Policy
You can return items within 14 days of delivery if:
- The product is unused, undamaged, and in its original packaging.
- You have proof of purchase or order ID.
Returns requested after 14 days will not be accepted.
🚚 How to Return an Item
- Email us at info@doproz.com with your order number and reason for return.
- Our team will guide you through the return process.
- Ship the product back using a reliable, trackable method.
Note: Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
💳 Refunds
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- The amount will be credited to your original payment method.
- Shipping charges are non-refundable.
💬 Need Assistance?
For help with orders or returns, feel free to contact us: