🔁 Refund & Returns Policy
At Doproz, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our policy below.
📦 Return Eligibility
- The item is unused and in its original condition.
- The item is in its original packaging with all tags intact.
- A valid proof of purchase is available.
🚚 Return Process
- Email us at info@doproz.com with your order number, item details, and reason for return.
- Our team will respond with return instructions and shipping address.
- Pack the item securely and send it using a trackable shipping method.
💸 Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees (if any) are non-refundable.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@doproz.com within 7 days of delivery.
📩 Need Help?
If you have any questions about your return or refund, feel free to reach out to our support team: